The Prima Advantage
Good things come in small packages, or so the saying goes. However, when you shop at Prima Supply that good thing may in reality be quite large. At Prima Supply we don’t believe in favoritism, so whether your good thing is small or large we will ship it standard ground for free! That is our commitment to you so that you can enjoy your purchase without having to worry about hidden costs or fees. We can offer this perk to our customers because we work with our shipping partners to keep costs low. A few items do not qualify for this promotion and you must have a shipping address within the 48 contiguous states. But no sweat, you can easily see what items will ship for free by looking for the text "Free Shipping" on the product page (right under the price for qualifying products). You can read our full Shipping Policy for all the juicy details.
Price matching is something that you are used to receiving at brick and mortar stores, but at Prima Supply we believe that the internet savvy customer should be able to enjoy those same benefits from their computer, no physical appearance necessary (brick and mortar retail requirements are so 20th century). So if you find a lower price somewhere else we will match it, and beat it by one percent. Either give us a call at 888-810-5043 or fill out our price match request form. Now we work hard to provide you with the best possible price upfront by leveraging our buying position with our suppliers, so we take pride in our low prices and want to hear from you if you find a lower price somewhere else. As with any price matching guarantee there are requirements that have to be met in order for the policy to apply. You can read our price match policy for further info.
Simple Return Process
Returns are known for being a headache, especially when you shop online. At Prima Supply, we have created a simple, customer-friendly return policy to take the headache out of returning a product. In fact, most products can be returned unused within 30 days of purchase for a full refund, minus a 25% restocking fee, -- no questions asked. Now you can purchase with confidence because returns are easy with Prima Supply. Please read our full return policy for all the details, including helpful questions and answers, and a few product return scenarios. If you still have questions, please contact us. Our customer service team is ready to assist.
Excellent Customer Service
Prima Supply comes from a long line of family owned and locally operated companies. We have been operating out of Louisville KY since 1947 and are committed to customer satisfaction and a great online shopping experience. All calls and inquiries are handled by our dedicated sales support team in our Louisville office. When you give us a call you will not have to wade through an endless phone system maze in order to get the information you need. Rather, your inquiry will be personally handled by a trained and friendly live support team. Just because you are shopping online does not mean that you cannot enjoy the benefits of interacting with a real person.
- (888) 810-5043
- Prima Supply
- 4603 Poplar Level Rd
Louisville, KY 40213