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Prima Supply Terms and Conditions

Thanks for visiting Prima Supply’s website. We look forward to partnering with you to take care of all your Restaurant Equipment Needs. We know it can be helpful to talk to someone about your online shopping experience, so if there’s any way our sales team can assist you, please contact us. While you’re here, your visit to https://primasupply.com is governed by certain site policies. By accessing Prima Supply’s site, you agree to be bound to and abide by the policies set forth in this Terms of Use Agreement.

Changes To Orders

Please note that we cannot guarantee any changes can be made to an order after the order has been placed. If you realize that there needs to be a change made, please call us immediately to see if there is a chance we can make changes. You can find our number on your order confirmation e-mail. Please note that while we will attempt to stop your order when we get the call or voicemail, we can make no guarantee a change can be made. If the order has already been processed by our warehouse team, then you will be responsible for requesting a return for the order. Please see our Returns Page for information regarding the return process.

Privacy

PRIVACY

Please review our Privacy Policy, which also governs your visit to https://primasupply.com to better understand our practices.

ELECTRONIC COMMUNICATIONS

Prima Supply is a web-based company; when you visit our website or send us electronic mail (e-mail), you are communicating with us electronically. In doing so, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, and disclosures, including, but not limited to: order confirmation and progress, shipment tracking, customer service, return confirmations, and all other communications that we provide to you electronically satisfy any and all legal requirements that such communications be in writing.

LICENSE AND SITE ACCESS

Prima Supply grants visitors a personal, limited license to use this site and to access published content for personal use. Downloading (except for page caching), editing, or modifying sections or whole portions of this site is prohibited without express written consent from Prima Supply. Any commercial use of the content on https://primasupply.com, whether gathered by a human visitor or by an automated method (such as, but not limited to: data mining, robots, etc) is expressly prohibited. Any reproduction, duplication, copying of material, or other exploitation of https://primasupply.com for commercial or general use is prohibited.

You are granted a limited, revocable, and nonexclusive right to link to the public content contained on https://primasupply.com so long as the link does not portray Prima Supply, or it products in a false, derogatory, or offensive manner.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You further agree to accept responsibility for all activities that occur under your account or password. https://primasupply.com does not sell to, nor target minors (defined as an individual who is under 18). If you are under 18, you may use https://primasupply.com only when supervised by a parent or legal guardian. Prima Supply reserves the right to refuse service, cancel accounts, cancel orders, and remove or edit content at their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors to https://primasupply.com may have the opportunity to submit reviews, photographs, and other electronic content and to submit suggestions, questions, comments, or other information and to participate in contests and sweepstakes in accordance with the following terms and conditions: The submission is not illegal, obscene, threatening, defamatory, invasive to privacy, infringing on intellectual or property rights, injurious to third parties or otherwise objectionable. You may not use automated methods of submission, you may not "spam" nor submit malware to https://primasupply.com nor its affiliates or other visitors. You may not use a false e-mail address, impersonate any person or entity, or mislead in any way in communication with Prima Supply and other visitors. Prima Supply reserves the right, but is not under any obligation, to remove or edit content, judged at our sole discretion, that is not in compliance with this agreement.

If you post or submit material, unless you otherwise indicate, you grant Prima Supply a nonexclusive, royalty-free, perpetual, non-revocable, and sublicensable right to use, reproduce, modify, adapt, publish, create derivative works from, distribute, display, and promote such content throughout the world in any media. You further grant Prima Supply the right to use the name associated with the submission in connection with such content if they so choose. By submitting or posting content, you are certifying that you own or otherwise control all rights to the content contained in the post or submission, that the content is accurate, that the content does not violate this agreement or applicable law, and will not cause injury to any person or entity. Prima Supply has the right, but is not under any obligation, to monitor all posts and submissions and to remove or edit any content or activity at their sole discretion.Prima Supply takes no responsibility and assumes no liability for any content submitted by you or any third party.

COPYRIGHT

All content included on this site, such as text, graphics, videos, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Prima Supply or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Prima Supply and protected by U.S. and international copyright laws. All software used on this site is the property of Prima Supply or its software suppliers and protected by United States and international copyright laws.

COPYRIGHT COMPLAINTS

Prima Supply respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please bring it to our attention by contacting our customer service team at (888) 810-5043 or sales@primasupply.com. Proof of ownership will be required for content removal.

PRODUCT DESCRIPTIONS

Prima Supply and its affiliates attempt to be as accurate as possible. However, Prima Supply does not warrant that product descriptions or other content contained on this site is accurate, complete, reliable, current, or error-free. If a product offered by Prima Supply itself is not as described, your sole remedy is to return it in unused condition by following the return procedures as outlined in our Prima Returns Policy.

PRICING AND QUOTING

The list price displayed for each product on our website represents the full retail price as listed by the manufactures or as estimated according to standard industry practice. The list price is a comparative estimate and may or may not represent the prevailing price in every area on any particular day.

Prima Supply does not guarantee the price of an item or the total price of an order until an order has been entered into our order system and reviewed by one of our customer service representatives. We make every effort to ensure that the price listed is accurate, however, despite our best intentions, a small number of items on our website may not be priced correctly due to circumstances beyond our control. In the event that we discover an item is priced incorrectly, we will contact you by e-mail, telephone, or other method of our choice with the option to cancel your order or pay the additional balance required to fulfill the order.

At your request, the Prima Supply sales team may supply a custom quotation that includes shipping, taxes, any applicable discounts, and accurate product pricing. Note that quotations expire after 30 days, and that they are subject to change within this period, most often due to change in product availability or pricing updates from the manufacturer. After the 30 day period, you may contact our sales team to renew or re-quote the quotation.

PAYMENT

For your convenience, Prima Supply offers a variety of payment methods from which to choose when purchasing from our website. If you check out using our card payment fulfillment method, your credit card will only be charged once your order is in the fulfillment stage after the prices have been checked for accuracy. In the unlikely event that a discrepancy is discovered between an item's listed price and the actual price, we may authorize a zero dollar transaction to your credit card to check for any errors and will then contact you by e-mail, telephone, or other method of our choice with the option to cancel your order or to authorize the adjusted price to be charged to your card.

If you choose to use one of the other payment gateways we offer, such as Paypal, your credit card will be charged immediately upon the order being submitted. In the unlikely event that a discrepancy is discovered between an items listed price and the actual price we will contact you by e-mail, telephone, or other method of our choice with the option to cancel your order or to pay the additional balance. If you decide to cancel the order we will refund your money through the alternate payment gateway that you chose; otherwise, we will charge the difference to your account using your chosen method of payment.

COLLECTION OF TAX

With the Supreme Court's ruling in Wayfair Vs. South Dakota we are now required to collect sales tax in multiple states. We will do our best to correctly assess and collect any sales tax at the time of order. Due to the complicated nature of tax laws we may be forced to collect taxes after an order has been processed.

BUSINESS TRANSFERS

If Prima Supply, or substantially all of its assets were acquired, or in the unlikely event that Prima Supply goes out of business or enters bankruptcy, user information would be one of the assets transferred to the acquiring party. You acknowledge that such transfers may occur, and that any acquirer of Prima Supply may continue to use your personal information as set forth in this policy.

APPLICABLE LAW

Prima Supply is located in the state of Kentucky. By visiting https://primasupply.com, you agree to be governed by the state laws of Kentucky without regard to principles or conflict of laws. The state laws of Kentucky will govern these Terms of Use and any dispute that may arise between you and Prima Supply.

DISPUTES

Any dispute relating in any way to your visit to https://primasupply.com or to products you purchase through https://primasupply.com shall be submitted to confidential arbitration in Louisville, KY, except that, to the extent you have in any manner violated or threatened to violate the intellectual property rights of Prima Supply, Prima Supply may seek injunctive or other appropriate relief in any state or federal court in the state of Kentucky, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY Prima Supply ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. Prima Supply MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Prima Supply DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Prima Supply DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR ELECTRONIC COMMUNICATIONS SENT FROM Prima Supply ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Prima Supply WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Your visit to and interaction with https://primasupply.com is governed by this Terms of Use policy and other policies posted on this site. Please review our other policies, such as our Return Policy, Shipping Policy, and, Privacy Policy, which are posted on this site. These policies, along with our glossary of terms, also govern your visit to https://primasupply.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time without notification. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

• (888) 810-5043
• sales@primasupply.com
• https://primasupply.com
• Prima Supply
• 4603 Poplar Level Rd
• Louisville, KY 40213